Puzzle Effects

Terms and conditions of sale


The present terms and conditions of sale are concluded between:

On the one hand, the company SAS Puzzle Effects, with a capital of 8 000 euros;
SIRET : 90434996600013;
Address : 118 route de Narbonne, University Toulouse III, Le Catalyseur, 31062 Toulouse Cedex 9;
Hereinafter referred to as “Puzzle Effects” or “seller”.

And on the other hand, any person or entity wishing to make a purchase on the website puzzle-effects.com;
Hereinafter referred to as “the customer” or “the buyer”.

ARTICLE 2: Object

The present terms and conditions of sale aim at defining the contractual relations between Puzzle Effects and the customer, as well as the conditions applicable to any purchase carried out by the means of the commercial site puzzle-effects.com.

The acquisition of a good or a service through the present website implies an acceptance without reserve by the buyer of the present terms and conditions of sale.

Puzzle Effects reserves the possibility of modifying its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of order by the buyer. The last update of these terms and conditions of sale is dated 18/11/21.

ARTICLE 3: products

The products in catalog are those manufactured by Puzzle Effects but also some products imported from other manufacturers.

All these products are available while stocks last.

The photographs of the catalog are the most faithful possible but cannot ensure a perfect similarity with the offered product, in particular as regards the elements in aluminum, the illustrative plates and the colors.

ARTICLE 4: Prices

The prices indicated in the catalog of the website puzzle-effects.com are in euros (€) including 20% of VAT, excluding shipping costs.

In the case of a shipment outside Europe, the charged price will be in euros (€) excluding taxes. If necessary, the payment of the applicable VAT and customs duties will be done by the customer with the local tax and customs authorities.

Puzzle Effects reserves the right to modify its prices at any time. However, the only price applicable to the buyer will remain the price posted on the site the day of his order.

ARTICLE 5: Orders

The confirmation of an order implies acceptance of these terms and conditions of sale, the recognition of having perfect knowledge of them and the renunciation to prevail itself of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will be worth proof of the transaction.

The confirmation will be worth signature and acceptance of the operations carried out.

Puzzle Effects will communicate the confirmation of the registered order by e-mail .

Puzzle Effects can not be held responsible for the consequences of all events beyond its control including cases of force majeure, which would tend to delay or prevent the placement of the order online.

Some orders may be subject to additional requests to the customer. In this case, the customer is warned by e-mail of the supporting documents to be sent in order to obtain the final validation of his order.

Puzzle Effects reserves the right to cancel the order in case of non-receipt of the supporting documents or reception of documents judged not in conformity. The customer’s order can be cancelled by Puzzle Effects, for any reason, especially in case of lack of information necessary for the delivery. The customer will be informed by Puzzle Effects.

ARTICLE 6: payment terms

The payment of the purchases carried out on the website puzzle-effects.com is carried out with the order, by bank card.

The payments by bank card are carried out by the means of the protected system “Axepta” which uses the SSL (Secure Socket Layer) protocol so that the transmitted information is encrypted by a software and that no third party can take note of it during the transport on the network.

ARTICLE 7: Delivery

When ordering, the delivery times announced on the site are in working days. These times include the preparation and shipment of the order and the time provided by the carrier.

Puzzle Effects commits to deliver the products within a maximum of thirty (30) days after receipt of order.

The products will be delivered to the address indicated by the buyer at the time of his order. It is thus up to him to check that this address does not contain any error. The responsibility of Puzzle Effects cannot be committed in case of problems related to the delivery if the address communicated by the buyer is erroneous or incomplete.

At the delivery, the buyer will be asked to sign a receipt.  He may also be asked to prove his identity. No delivery will be made to a mailbox without a signature.

Upon delivery, it is the buyer’s responsibility to verify that the products delivered are in conformity with the order and that the package is sealed and undamaged. If this is not the case, the buyer must indicate it on the delivery note. No complaint on the quantity or the state of the delivered products will be admitted if a precise complaint was not carried on the delivery form.

ARTICLE 8: Returns management

If a delivered product does not give complete satisfaction to the buyer, he will be able to return it to Puzzle Effects. To do so, the buyer will have fourteen (14) days from the date of receipt of the last item of the order to contact Puzzle Effects by mail at contact@puzzle-effects.fr.

All products can be refunded within these deadlines, provided that they are sent in their original packaging, in perfect condition, with all accessories and manuals. The return costs are at the buyer’s expense.

The refund will be made by bank transfer to the buyer’s account. It will not take into account the expenses related to the initial delivery.

ARTICLE 9: Commercial warranty

A 2 years warranty is offered when you buy an effect pedal on the puzzle-effects.com website. This guarantee is not applicable to other categories of products sold on the site.

This guarantee does not cover :

  • the replacement of consumables ;
  • the damage related to an abnormal or nonconforming use of the products. For this reason, the buyer is invited to carefully consult the instructions for use provided with the products;
  • the damage related to the intervention of a repairer outside the company Puzzle Effects;
  • the damage resulting from an accidental cause external to the device.

To benefit from this guarantee, the buyer will have to make a request for after-sales service by email at contact@puzzle-effects.fr.

In the case where the product could not be repaired, Puzzle Effects will proceed to the exchange by a product of equivalent characteristics.

ARTICLE 10: Responsibility

The seller, in the process of online sales, is bound only by an obligation of means; his responsibility can not be held liable for damages resulting from the use of the Internet such as data loss, intrusion, virus, service failure, or other unintended problems.

Puzzle Effects could not be held responsible for the non-fulfilment of the concluded contract, due to the occurrence of an event of absolute necessity and in particular in case of total or partial strike of the postal services, of carriers, and of catastrophes caused by floods or fires.

The choice and purchase of one or more of our products are placed under the sole responsibility of the customer. The total or partial impossibility to use the products in particular because of incompatibility of the material cannot give place to any compensation, refunding or questioning of the responsibility of Puzzle Effects, except in the case of a proven hidden defect, of nonconformity, of defectiveness or of exercise of the right of retraction.

ARTICLE 11: Intellectual Property

The drawings and models of our products as well as the brand “Puzzle Effects” are registered at the INPI.

All the elements of the puzzle-effects.com website are and remain the intellectual and exclusive property of the Puzzle Effects company.

Nobody is authorized to reproduce, to exploit, to rebroadcast, or to use in some title that it is, even partially, elements of the site that they are software, visual or sound.

ARTICLE 12: Privacy Policy

In accordance with the law relating to data processing, the files and freedoms of January 6, 1978, the information in personal matter relating to the purchasers could be the subject of an automated treatment.

The information transmitted by the customer is for the exclusive use of Puzzle Effects.

Puzzle Effects commits itself not to transmit to third parties the personal information that the internet users provide on its website. They are confidential. Moreover, the users have a right of access and rectification of the data concerning them, according to the law of January 6th, 1978.

For more information on how we treat the data of our website users, please consult our privacy policy.

ARTICLE 13 : Archiving & proofs

Puzzle Effects will archive the purchase orders and invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1379 of the civil code.

The computerized registers of Puzzle Effects will be considered by the parties as proof of the communications, orders, payments and transactions occurred between the parties.

ARTICLE 14 : Dispute Resolution

The present terms and conditions of sale are subjected to the French law. Any recourse will be made to the commercial court of Toulouse.